Date posted



Paddock Wood, England


Up to £25,000

Job Description

Ref: VR/04538

Junior IT Support Analyst

Up to £25,000

Paddock Wood

We are working with a client and they are looking to add an IT Support Analyst to join their team. As an IT Support Analyst you will provide IT helpdesk (1st / 2nd Line) support covering 450 + users across multiple sites, performing daily network tasks, and to ensure the IT service is consistent and adequately supported

Key accountabilities and decision ownership:

  • To install, maintain, and upgrade all IT related equipment across the business
  • To provide general support and excellent service to all users and to deal with support queries effectively and in good time in order to reduce staff downtime.
  • Support and train new colleagues to the department ensuring that they are fully aware of system backup procedures and the importance of effective teamwork within the department.
  • Ensure all helpdesk tickets are responded to in a timely manner and ticketing system is maintained with up to date call information.
  • Set-up and remove user accounts from the network, adhering to company governance policies.
  • Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas, to ease traceability and recharge costs.
  • Providing weekend support on a rota basis.

Skills, know-how and experience:

Must have:

  • Working knowledge of Windows OS and Office
  • Flexible attitude with strong customer focus
  • Strong interpersonal skills and a courteous manner with the ability to explain technical issues in non-technical language to customers
  • Ability to effectively prioritise workload
  • A curiosity and keen interest about emerging technologies
  • An aptitude for problem solving and a proactive approach to identifying ways to improve the services provided within the IT Support team.

Key performance indicators:

  • Maximum 1 day response on any helpdesk tickets
  • Discipline in maintaining accurate asset information
  • Meticulous attention to detail

Technical / professional qualifications:

  • 1-2 years IT experience is preferable
  • Knowledge of Active Directory, DNS & DHCP preferable
  • Working knowledge of Windows OS and Microsoft Office Products



TEL: 01322 293 286


Full Time


Information Technology

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