Date posted





£28,000 - £30,000 per year

Job Description

Claims Handler

Location: Sutton

Salary: £28,000 – £30,000 per year

Hours: Monday – Friday, 9am – 5pm. Every other Friday you finish at 4pm.

Job type: Full-time, permanent


Responsibilities of the Claims Handler:

You will be responsible for creating an excellent customer and client experience for the claims that you manage.

My client work with a number of insurance companies to help get their customers’ homes back to pre-loss condition following an insurable peril (flood, fire, etc.).

As a Claim handler you will be tasked with proactively managing the claim from the moment of receipt by booking the initial surveyor appointment to the claims conclusion by raising of invoice for works completed.

This will involve communicating with the policy holder, contract manager, tradespeople and client ensuring that they are kept updated and informed every step of the way.

You will also oversee purchasing of materials for the works and managing customer expectations in line with the policy coverage.


Requirements of the Claims Handler:

  • Basic technical skills to proactively manage building repairs.
  • Good problem-solving skills and able to identify potential errors when booking works and ordering materials.
  • Excellent verbal and written communication skills – to effectively convey technical information in a clear and concise manner.
  • Well-developed interpersonal skills – to build rapport and manage customer expectations.
  • Good organisational and time management skills to deliver on a number of actions concurrently in a professional manner.
  • Able to work within pre-ordained time sensitive goals to ensure we are acting within our contractual obligations with clients.
  • Excellent computer skills and the ability to navigate across multiple systems and applications.
  • This role is subject to a DBS check.


If you feel like you meet the above criteria for the Claims Handler role, then please contact Emma Paterson today!


Full Time


Office Support & Sales

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