Customer Service Coordinator

Salary – Competitive

Location – Whitstable

My client is experiencing a period of growth and is recruiting for people to provide a high level support to their customers from the point of receiving their enquiry, and being the link between the customer and the business.

You will be responsible for the preparation of proposals (quotes) involving clarification of information with customers. Preparation of orders prior to being passed over to be processed onto the companies computer system. Working closely with customers, external sales, other internal departments and suppliers. The main focus being on managing the needs of our customers as first priority and facilitating their requirements through the business. Ensuring all updates are communicated in a proactive, timely and professional manner

Dealing with enquiries and general customer liaison

Working alongside the external sales team to ensure customers’ requirements are understood and expectations are met

Preparation of quotations including clarification of detail from customers and external sales team, and investigation of competitor products

Ensuring any customer purchase orders received have comprehensive clear and concise supporting detail before handing over to the next team to be processed, including checking of stock levels and credit account status

Being first point of contact for the customer for all contact relating to their enquiry

Ensuring all contract review documents and discount authorisations are completed

Dealing with customer complaints, investigation of non-conformances and credit notes

Requisition of supplier quotes and cross site products

Provide back up to the other team as required

The role will initially working from home, with eventual back to the office with a flexible approach

The company are in a good position financially and are keen to find people that are driven, hungry and want to succeed. Please apply today.