Date posted

04/01/2024

Location

Principal location London - in a Customers IT Team - but may be required to travel and work at other sites on occasion.

Salary

£38-40k plus Bonus, Healthcare, Pension

Job Description

Onsite IT Support Technician

£38-40k plus Bonus, Healthcare, Pension

Principal location London – in a Customers IT Team – but may be required to travel and work at other sites on occasion.

An opportunity has arisen for an Onsite IT Support Technician to evolve and develop a career in a forward thinking, growing and progressive company, providing Cloud technology, Hosted services, on site and Remote support provision, and consultancy and support services.

Role:

  • To deliver deskside and remote support services to internal and external customers, but based on a single customers site, and working closely with their own IT Team
  • Handling support calls and projects within agreed metrics and to ensure that work is prioritised and completed in accordance with business expectations

Principal Tasks:

  • Front line call resolution for all IT related issues to the internal business and its external teams in other buildings
  • Responsible for desktop, laptop and application standardisation, design, provision and support.
  • Responding to employee support requests and incident tracking to resolution
  • Responding to external teams support requests and incident tracking to resolution
  • Support of all workstations, Surface Pro and laptop computers together with basic support of mobile device fleet (Smartphones, Tablets etc…)
  • New computer software builds in accordance with corporate standards
  • Create user accounts, manage access and network administration based on company standards and policies
  • Meeting room Audio Visual facility setup and support
  • Control and prioritisation of workload, ensuring that problems and service requests are managed through to resolution within agreed service levels.
  • Ensure all support calls within the call logging system follow defined processes and procedures
  • Identifying recurring problems / call types and employing problem management processes to resolve
  • Deliver outstanding customer service, perception and satisfaction to all IT users and customers
  • Maximise the First Call Resolution performance rate
  • Support all aspects of the technical environment, in use throughout the offices and external buildings
  • Support and administration of a Windows Active Directory and Office365/Exchange environments.
  • Maintain system backups, and recovery of data
  • Liaise with all employees not only to maintain a high degree of visibility for the IT function but also to ensure a good level of support and service
  • Facilitate positive working relationship with other members of the IT team and wider business
  • Ensuring compliance processes are followed and reported against.
  • Responsibility and maintenance of all IT Asset Inventories and IT storage facilities
  • Maintenance of an operationally robust and secure infrastructure

Skills, Knowledge and Experience:

 

Essential:

  • Extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop and Server environment.
  • Extensive experience of installing, supporting and administrating Azure Cloud, Windows 10/11, Active Directory 12/16/22, Office 365.
  • Ability to provide hands on 1st, and 2nd level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely
  • Sound Networking knowledge of TCP/IP, networking and basic firewall knowledge
  • Experience of providing remote support for users and systems, including resolution of technical issues on the phone and using remote support tools
  • Ability to communicate complex technical concepts to non-technical audiences.
  • Excellent experience of end user Apple, Android, and Microsoft Products (hardware)
  • Working knowledge of Backup Software and common backup procedures.
  • Ability to proactively support and maintain changes to Anti-Virus, and Malware software.
  • Working knowledge of network infrastructure.
  • Network patch management;
  • Printer maintenance;
  • Provision and support of telephones/photocopiers/faxes;
  • Printer administration and management, including changing consumables and managing stock supplies;
  • Creation of technical documentation and manuals for employee use;
  • Manage software licensing;
  • Update and maintain asset inventory for all IT hardware and software
  • Ability to handle high workloads and stressful working environments
  • Great MS Office 2016->365 skills

If this role interests you, don’t hesitate to get in touch with Rob Fox today!

Rob@bridge-recruitment.co.uk

Contract

Full Time

Category

Information Technology

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