Date posted





Job Description

Sales Support Administrator/Account Manager
Manufacturing Company
Crayford, Kent
£20,000 – £25,000 depending on experience

My manufacturing client is looking for a new member to join the team. The position is open due to maternity and will be a 12 month contract. The working hours will be Monday to Friday 8.45 to 5.15. Sales support and Account Management are a key role in the company as your main duty will be answering the busy phone, it is essential that you are experienced in telephone customer service.

Ideally you will possess a natural ability to get to know the regular clients, and to help build good relationships with new clients. Excellent organisational skills and attention to detail are also required for this role, as you will be providing support to the busy Sales Team by handling general enquiries both via the phone and email. This will involve processing quotes and orders accurately, and being able to answer questions about their products.

Duties Include:
· Being the first responder on a busy telephone
· Confident on the phone and able to obtain accurate information from the caller with regards to who is calling and where is best to direct the call
· Learning the product range and basic technical information to enable you to help customers on the phone and via email
· Accurate filing & archiving
· Raising quotes and processing sales orders accurately, and checking they make sense technically
· Project awareness & following up quotations effectively
· Supporting sales team members by doing various tasks as required and helping to deal with any issues that may arise

– Attending client facing functions as required
· Other ad hoc duties as required

Key Skills:
· Project Management/Account Management
· Experience with dealing with custom-made goods
· Experience within the lighting industry (desirable but not essential)
· Experience with raising quotations & orders
· Experienced & confident handling telephone calls
· Excellent telephone manner

Emma Paterson – Senior Recruitment Consultant

Telephone: 01322 293286


Full Time


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