Customer Service Operative

Location: Cheam

Salary: £24,024 per year, salary does increase after probation.

Hours: Alternate shift work, 8am – 5pm, 9am – 6pm and 1 Saturday a month.

Job type: Full-time, permanent

Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team. You will be based in their call centre.

Responsibilities of the Customer Service Operative:

• Achieve exceptional standards of customer service and always deliver The Perfect Repair
• Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
• Plan engineers work
• Carry out engineer diary management
• Book service appointments
• Approve engineers’ timesheets
• Department: Domestic Gas
• Reporting to: Team Leader
• Monitor and action escalation reports
• Support the gas department with administration tasks

Requirements of the Customer Service Operative:

• Must be able to work in a busy and high-pressured environment
• Must be able to handle challenging calls and remain calm under pressure
• Excellent communication skills at all levels (both written and verbal)
• Previous experience in a customer service/call centre role preferred
• Gas/Home maintenance experience preferred, but not essential
• Exceptional customer service skills
• Understanding delivery of best value and continuous improvement
• Good organisational skills
• Demonstrate initiative and a good work ethic
• Openness to learning

If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!