Customer Service Operative

Hours: Alternate shifts are 8am – 5pm, then 9am – 6pm. 1 Saturday per month.

Job type: Full-time, permanent

Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.

Responsibilities of the Customer Service Operative:

• Achieve exceptional standards of customer service and always deliver ‘The Perfect Repair’
• Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
• Plan engineers work
• Carry out engineer diary management
• Book service appointments
• Approve engineers’ timesheets
• Monitor and action escalation reports
• Support the gas department with administration tasks

Requirements of the Customer Service Operative:

• Must be able to work in a busy and high-pressured environment
• Must be able to handle challenging calls and remain calm under pressure
• Excellent communication skills at all levels (both written and verbal)
• Previous experience in a customer service/call centre role preferred
• Gas/Home maintenance experience preferred, but not essential
• Exceptional customer service skills
• Understanding delivery of best value and continuous improvement
• Good organisational skills
• Demonstrate initiative and a good work ethic
• Openness to learning

If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!